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our service process
How we do our
Client Onboarding Process
In a simple, timely, interactive and professional manner.
SA WhatsApp Enquiries:
ZA: +27 67 146 8433
Zim WhatsApp Enquiries:
ZW: +263 71 253 0807
Get familiar with how we will complete your project.
We value your feedback, rate our onboarding process and let us know where we can improve. Email us at: business@ashleymupfawa.com
Contract
First things first, we will send you a comprehensive Proposal that includes the Contract, Pricing and Billing details.
Questionnaire
Before we begin working on your project, we need to ensure that we have all the necessary information to get started, including your goals and relevant docouments.
Launch
We will assign your project to a team and have internal meetings on your project's summary, objectives and timelines, then get the project rolling.
Kickoff
This is the meeting that gets it all started. It will cover major deliverables and responsibilities (including a detailed timeline of action). It will also cover what scope creep looks and what should happen when it occurs.
Welcome Package
We will have Introductions between your team and ours. We will answer any of your questions or queries, and outline how the project will proceed in this meeting. We will also share our business cheat sheet, welcome video, case studies and any resources that help you to get the most out of your project with Ashley Mupfawa Services.
Check Up
This follow-up meeting is our opportunity to make sure that everything is running smoothly and that we are on track. If we catch any mistakes, we will actively apply ourselves to immediately remedy them going forward.
Refine
We are well aware that projects do not always go according to plan, this is why we leave room to go back to the drawing board and improve the process.
Reporting
Before the project closure we make it a point to provide you with feeback on project status. This is an opportunity for us to gather feedback from you as well.
Completion
Upon project completion, we will send you, a customer feedback survey. This is your opportunity to shower us with your praises for a job welldone.